What are your shipping options?

• For UK orders, we offer Royal Mail Signed For, ensuring delivery within 2 days (excluding 1-2 days processing times).

• International orders are dispatched via DHL and typically arrive within 7 - 10 days.

Do you accept returns?

• We do not accept returns. However, we offer exchanges if the item is still in its original condition.

How do I initiate an exchange?

• Please contact our customer service team within 14 days of receiving your order to request an exchange. We'll guide you through the process.

What payment methods do you accept?

• We accept all major credit and debit cards, as well as Clearpay.

Can I track my order?

• Yes, once your order is dispatched, you will receive a tracking number via email to monitor the status of your delivery.

What should I do if my item is damaged upon arrival?

• Please notify us immediately upon receipt, and we will assist you with a resolution. We may require photographic evidence of the damage for our records.

• We are able to offer a replacement or if a replacement item is unavailable, store credit.

How can I contact your customer service team?

• You can reach our customer service team via email or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

Can I cancel my order?

• Orders cannot be canceled once an order has been placed. Please contact us if you wish to exchange your item.